FAQs

1. Where do you ship?

We currently ship across the United States. All orders are carefully packed and delivered through trusted carriers to ensure your item arrive safely.

2. How long does delivery take?

Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–6 business days. In total, you can expect your order within 6–8 business days.

3. How much does shipping cost?

We are pleased to offer free shipping on all orders within the United States. There are no additional charges or hidden fees at checkout your order will be delivered to you at no extra cost.

4. What payment methods do you accept?

  • American Express
  • Visa
  • Mastercard
  • PayPal
  • Discover
  • Diners Club

5. Can I return or exchange an item?

Yes. If your handbag doesn’t meet your expectations, you may request a return or exchange within 14 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.

6. How do I start a return?

Simply email us at contact@falmok.shop with your order number and details. Our support team will guide you through the process.

7. Do I need to pay customs duties or import taxes?

No all customs duties and taxes are already included in the product price. You won’t be charged anything extra at delivery.

8. How can I contact customer support?

You can reach us anytime at contact@falmok.shop. Our customer service team is available 9:00 AM to 5:00 PM (Monday to Friday) (EST).

9. Do you offer eco-friendly packaging?

Yes. At Falmok, we care about the environment. All our orders are shipped in eco responsible packaging that protects your handbag while reducing waste.

10. Is my payment secure?

Yes. All transactions on Falmok are protected with 128-bit SSL encryption, tokenization, and PCI DSS compliance, ensuring your payment details remain fully secure.


Reach Us

Business Name: Falmok
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Mail: contact@falmok.shop
Business Phone: +1 (919) 955-8285
Business Address: 401 Vicki Ln, Wylie Texas 75098, United States